Q1: How to place an order? Should I need to create an account?
A1: You can place the order with no registration. But we highly recommend you create a registered account before you place the order. The purchasing steps are as follows:
| Pay Deposit ⬇ | Pay Full Payment ⬇ |
| Add to cart | Add to cart |
| Fulfill the address information | Fulfill the address information |
| Complete the payment (shipping fee excluded) | Complete the payment (shipping fee excluded) |
| Wait for the balance payment invoice via PayPal | Nothing need to do |
| Pay the balance due | Nothing need to do |
| Wait for shipping fee Invoice via PayPal | Wait for shipping fee Invoice via Paypal |
| Pay shipping fee | Pay shipping fee |
| We arrange the shipment | We arrange the shipment |
| Tracking number is released | Tracking number is released |
| Item(s) arrived | Item(s) arrived |
Q2: How to pay for my order? Do I have to have a PayPal account?
A2: We accept PayPal and other major credit cards (via checkout), a PayPal account is not necessary. You can choose “Pay with Credit Card” under the log-in form when you are transported to PayPal’s login page.
Q3: Why do I need to pay additional custom tax for my items?
A3: To avoid customs duty, or save you money on customs duty, we will usually declare a lower price on the shipping bill than the real price you paid. However, the customs duty is determined by the customs of your Country. And it is uncertain to know how much about it. If there is any customs fee, we are not responsible for that, and you should pay it, otherwise, your parcel will be returned or destroyed by the customs office in your Country. Your understanding would be appreciated. If you don’t need us to declare a low value. Please contact us before the shipment.
Q4: Do you ship to P.O. boxes and APO and FPO addresses?
A4: We are sorry that can’t ship to P.O. boxes, APO and FPO address. Please fullfill the actual address when you place the order. Thank you for your understanding.
Q5: If I pay on your website, is my information safe?
A5: Your payment information is kept by PayPal or your card organization, and will not be saved by us. We only use your shipping info for the delivery. For more information, please refer to our Privacy Policy.
Q6: How to use my coupon code?
A6: The purchasing process on our website is: Add to Cart > Checkout > Confirm > Payment. When you are in the process of Checkout or Confirming, you can apply the coupon code.
Q7: Can I return the item I received back and get a full refund?
A7: Yes, please refer to below charts.
We shall take good care of packing your order before shipment. But sometimes the damage happens during the long distant delivery. Because almost all GK statues are made of resin, which kind of material is fragile. Please don’t worry, if this happened, we will do everything we can to help you!
| Conditions | Solutions |
| Out of Stock | Full Refund |
| Haven’t received | Full Refund |
| PRE-ORDER Deposit | Refundable within 7 days as you placed the order; Deposit is Non-refundable if it is been over 48 hours |
| PRE-ORDER Full Payment | Refundable within 7 days as you placed the order; Amount expect deposit will be refunded to you if it is been over 7 days. (Deposit will be kept by the studio as a cancellation fee) |
| IN STOCK Products | Refundable within 7 days as you placed the order. Non-refundable if it is been over 7 days. |
| Opened and used products | Non-refundable |
| The flaw caused by us | Partial refund/Free repair |
| Damage caused by the customer | Non-refundable |