REFUND POLICY

We shall take good care of packing your order before shipment. But sometimes the damage happens during the long distant delivery. Because almost all gk statues are made of resin, which kind of material is fragile. Please don’t worry, if this happened, we will do everything we can to help you!


Refund Conditions

ConditionsSolutions
Out of StockFull Refund
Haven’t receivedFull Refund
PRE-ORDER DepositRefundable within 48 hours as you placed the order;
Deposit is Non-refundable if it is been over 48 hours
PRE-ORDER Full PaymentRefundable within 48 hours as you placed the order;
Amount expect deposit will be refunded to you if it is been over 48 hours.
(Deposit will be kept by the studio as a cancellation fee)
IN STOCK ProductsRefundable within 48 hours as you placed the order.
Non-refundable if it is been over 48 hours.
Opened and used productsNon-refundable
The flaw caused by usPartial refund/Free repair
Damage caused by the customerNon-refundable


How to refund?

Please contact us at [email protected] and let us know the reason why you would like to refund.

We will respond within 24 hours!

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