Refund Policy

Refund Conditions for Cosplay Items


(30-Day Money Back Guarantee)

For cosplay costumes, please allow 1 inch differs due to manual measurement, thank you for your understanding.
As different computers display colors differently, the color of the actual item may vary slightly from the product images, thanks for your understanding.

ConditionsSolutions
Out of StockRefund
Haven’t receivedRefund
Wrong item or colorRefund or Free exchange.
It arrived damaged during shippingRefund or Free exchange.
Of defective qualityRefund or Free exchange.
It arrived with missing partsPartial Refund or new shipment of missing parts
Clearance itemsNon-refundable
Gift CardNon-refundable
Wrong size the customer provideNon-refundable
Used, washed, stained, altered itemsNon-refundable
Worn, washed, trimmed wigsNon-refundable
Items were destroyed or returned due to failure to sign for receipt in timeNon-refundable

Refund conditions for GK Statues


We shall take good care of packing your order before shipment. But sometimes the damage happens during the long distant delivery. Because almost all gk statues are made of resin, which kind of material is fragile. Please don’t worry, if this happened, we will do everything we can to help you!

ConditionsSolutions
Out of StockFull Refund
Haven’t receivedFull Refund
PRE-ORDER DepositRefundable within 48 hours as you placed the order;
Deposit is Non-refundable if it is been over 48 hours
PRE-ORDER Full PaymentRefundable within 48 hours as you placed the order;
Amount expect deposit will be refunded to you if it is been over 48 hours.
(Deposit will be kept by the studio as a cancellation fee)
IN STOCK ProductsRefundable within 3 days as you placed the order.
Non-refundable if it is been over 48 hours.
Opened and used productsNon-refundable
The flaw caused by usPartial refund/Free repair
Damage caused by the customerNon-refundable

How to refund?


Please contact us at [email protected] and let us know the reason why you would like to refund.
We will respond within 24 hours!

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